The Handover feature enables you to exchange Leads in your LeadX Community.
Leads from Parent Organisation to Child Organisation
Leads from Child Organisation to Parent Organisation
Handover feature is implemented for better user experience.
This feature can only be used by a Sales Licence User e.g. Manager or Professional.
A lead can be sent using Handover Feature by either Manager or Professional User in each Organisation.
Every Lead received from the Handover feature will always be located in the Manager Pipeline of that Organisation. e.g. A Professional User from a Child organisation uses Handovers feature to send a lead to the Parent Organisation, this Lead will automatically be placed in the Parent Managers' Pipeline.
The Manager receiving a Lead from the Handover Feature can then review, accept and assign the Lead accordingly.
A notification (Sales Feed) is generated for each Organisation involved in the Handover process.
...
PLEASE NOTE: To send a Lead from a Child organisation direct to another Child organisation you must use the Cross Silo Feature.
The below image shows you examples of how the Handover Scenario works.
...
If Ensure the Handover feature is enabled in the setting panel of Parent Organisation then only the Child Organisation will able to exchange their leads with the Parent Organisation and the Parent Organisation will able to exchange the leads with the Child OrganisationAdmin settings of all Organisations involved.